Frequently Asked Questions
Everything you need to know about your MSI gaming gear and hardware.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. You can also track your order through the 'My Account' section on our website.
What is the standard warranty period for MSI laptops?
Most MSI laptops come with a standard 1-year limited warranty. However, specific coverage may vary by region and product series. You can register your product on our site to check your specific warranty status.
What is your return policy for defective components?
If you receive a defective item, you can initiate a return or exchange within 30 days of purchase. The item must be in its original packaging with all included accessories and documentation.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on the destination and the weight of the hardware. Duties and taxes may apply upon arrival.
How do I update the BIOS on my MSI motherboard?
You can update your BIOS using the M-FLASH utility within the BIOS menu or via the MSI Center software. We recommend downloading the latest BIOS file directly from the official MSI support page for your specific model.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and specialized financing options like Affirm for high-end gaming builds.